Privacy
We respect your privacy and believe you should understand what information we collect and why.
Our goal is simple: collect what we need to serve you, protect it responsibly, and don't sell it.
1. Information We Collect and Use
When you place an order or interact with our Site, we may collect information such as your name, email address, billing and shipping address, telephone number, and information necessary to process your payment.
We use this information to:
- Process and fulfill your orders
- Communicate with you about your orders
- Provide customer service
- Maintain your account, where applicable
- Operate and improve our website and services
- Meet legal, accounting, and security requirements
Payment information is processed through our payment-service providers as necessary to complete your transaction. We do not needlessly retain sensitive payment information ourselves.
2. We Don't Sell Your Personal Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers when necessary to operate our business—for example, payment processors, shipping carriers, website providers, and other companies that help us fulfill your order. These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law or when reasonably necessary to protect our customers, business, Site, or legal rights.
3. Email & Communications
We don't believe in filling your inbox with junk.
You may receive emails that are necessary to complete or manage an order, such as order confirmations, shipping notifications, or customer-service communications.
If you choose to receive promotional or marketing emails from us, you can unsubscribe from those communications at any time using the unsubscribe option provided in the message.
We do not knowingly send unsolicited commercial email or sell customer email lists.
4. Protecting Your Information
We take reasonable administrative, technical, and organizational measures to protect the information entrusted to us.
No website or electronic transmission can be guaranteed to be completely secure, but we work to protect customer information and limit access to those who need it to operate our business.
Customer Service & Contact
We are a small business, and behind this website are actual people who roast, pack, ship, answer phones, and occasionally make mistakes.
If something went wrong with your order or you simply have a question, please give us a chance to help. We genuinely appreciate the opportunity to make things right.
Phone Support
Friday–Sunday: 10:00 AM–5:00 PM
You're welcome to leave a voicemail during weekdays while we're roasting. We'll return your call as soon as we can.
General & Order Inquiries
info@centralcoffeeroasters.com
Website & Technical Issues
webmaster@centralcoffeeroasters.com
Thank you for choosing Central Coffee. We appreciate your business, your patience, and—most of all—the chance to put good coffee in your hands.