1. Acceptance of Terms

This is an agreement between you and Central Coffee Co., Ltd. ("Central Coffee," "we," "us," or "our").

By accessing or using our website, online store, or related web services (collectively, the "Site"), you agree to these Terms of Service and Store Policies. If you do not agree with them, please do not use the Site.

We may occasionally update these terms as our business or services change. When we do, we will update the date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated terms.

2. Accuracy of Information

We work hard to keep our website accurate, helpful, and up to date. However, coffee is an agricultural product, availability changes with the seasons, and prices and inventory can occasionally change.

We make every reasonable effort to ensure that product descriptions, photographs, pricing, availability, and other information are accurate, but we cannot guarantee that everything on the Site will always be completely current or free from errors.

If we discover an error that affects an order you've placed, we'll do our best to contact you and find a reasonable solution.

3. Use of Our Website & Content

The information, photographs, graphics, logos, written material, and other content on this Site belong to Central Coffee or to the respective owners of that content.

You're welcome to use our Site for your personal, non-commercial shopping and informational purposes. Please don't copy, reproduce, republish, modify, distribute, or commercially use our content without our written permission.

We put a lot of time and care into our coffee, photography, writing, and website. We appreciate you respecting that work.

Unauthorized use of our Site or its content may violate applicable law, and we reserve all rights and remedies available to us.

4. Intellectual Property & Trademarks

Unless otherwise stated, the content on this Site is owned by Central Coffee Co., Ltd. and is protected by applicable copyright and intellectual-property laws.

The names, logos, trademarks, and product names belonging to other companies—including the Rainforest Alliance, Diedrich Roasters, and Swiss Water Decaf—remain the property of their respective owners. Their appearance on our Site does not imply ownership by or affiliation with Central Coffee beyond any applicable relationship or authorization.

5. Third-Party Links

Our Site may occasionally link to websites operated by other companies or organizations.

We provide these links as a convenience and do not control those websites or their content. A link does not necessarily mean that we endorse or are affiliated with the organization behind it.

If you follow a third-party link, their own terms and privacy policies will apply.

6. Shipping & Order Processing

Freshly Roasted Coffee

We roast our coffee to order whenever possible because we believe fresh coffee is worth the effort.

Orders generally ship within 3–5 business days after they are placed. Sometimes we're able to get an order out the same day; other times our roasting schedule, weekends, holidays, or unusually busy periods may require a little more time.

We appreciate your patience. We'd rather take the time to roast and pack your coffee properly than rush it out the door.

Shipping Method

Orders are shipped via USPS Priority Mail unless otherwise stated at checkout.

Once an order has been handed over to the carrier, delivery times are controlled by the carrier and may occasionally be affected by weather, holidays, service disruptions, or other circumstances beyond our control.

Product Availability

Coffee is an agricultural product, and some coffees are available only while a particular crop or lot lasts. Availability may therefore change without notice.

If something you've ordered becomes unavailable, we'll contact you as soon as possible and work with you on a replacement, refund, or other reasonable solution.

7. Returns, Refunds & Customer Care

We want you to enjoy your coffee. If something isn't right with your order, please let us know. We'd much rather have the opportunity to make things right than have you quietly walk away disappointed.

Refund Requests

Refund requests should generally be submitted within 15 days of receiving your order.

Because coffee is a perishable food product, we may not be able to accept physical returns of coffee that has been opened or used. Depending on the circumstances, however, we may offer a replacement, refund, credit, or another appropriate solution.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong item, or otherwise wasn't fulfilled as expected, please contact us. We'll work with you to resolve the problem, and return shipping costs will not be your responsibility when the issue was caused by an error on our part.

Shipping Charges

Original and return shipping charges are generally non-refundable unless the order was shipped incorrectly, arrived damaged, or another exception is approved by Central Coffee.

Most importantly: if there's a problem, talk to us. We understand that mistakes happen, and our goal is to treat people fairly and resolve problems reasonably.

8. Age Requirements & Customer Information

By using this Site, you represent that you are at least 18 years old or are using the Site with the involvement and permission of a parent or legal guardian.

You also agree to provide information that is accurate, current, and complete when placing an order or creating an account, including billing and shipping information.